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Home / Terms

Terms

Shipping Costs

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  • Unless a shipping cost is called out on your quote AKON uses PP-ADD which is a standard industry term for shipping the product on our account then adding the shipping charges to your invoice or credit card after it ships. 
  • PP-ADD is a common shipping method for companies like AKON that do not provide a standard off the shelf product. Our products are mostly custom made so we do not know shipping costs up front.
  • All of our prices are product prices and do not include freight charges. Our products vary widely and shipping charges are affected by a number of variables.

Lost / Damage Freight

damaged freight shipments security and refunds

For Missing or Wrong Content

  • If your order does not included quoted content, or you suspect missing content, AKON must be immediately notified immediately before installation.
  • Do not install your order as it will need to be returned for repair or to remedy what is missing.
  • Under no circumstances will AKON be liable for expenses related to missing content or content that was not quoted.
  • In no event will the cost of this obligation exceed the net selling price of the item as covered by your invoice.
  • In no event will any costs be deducted from an AKON invoice by means of the customer using non AKON personal to perform fixes, repairs, or installations of content that was not included, missing, or defective without the express written consent of an AKON representative.
  • More Info

Timelines For Notifications

Stock product is eligible for a refund if returned within 30 calendar days of your purchase and undamaged and restock fees may apply. Customer pays return freight and restocking fee. Custom products are non-refundable unless manufacturer defect. We must be made aware of manufacturing defect within 60 calendar days. For orders over $10k, we must be made aware of manufacturing defect or shortages within 90 calendar days. If notified after, this product will not be eligible for refund, repair or exchange. Customer will be refunded to the original payment method used during the purchase if undamaged. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

Returns and Refunds

shipping

Return | Refund | General Policy

Custom ordered products can not be returned for a refund as they are made to order. Please measure twice and order once. If the product is damaged or malfunctioning, please call Akon to discuss return options. You must first call 989-414-1209 to receive an “RMA” (Return Merchandise Authorization) in order for us to properly process your return.

  • If return of goods is possible due to the item being a standard stocked product, we will offer a refund or exchange within (10) days of the shipment date excluding any shipping, insurance, restocking charges (if applicable) or other charges where applicable. Please note that returned items that are simply not wanted or needed have a 15-30% restock fee.
  • If you are not satisfied with the product you receive, please call or E-Mail us immediately so we can handle your concerns and discuss a refund or replacement.
  • If you have decided that you do not want the merchandise after it has been shipped, but before it arrives, DO NOT REFUSE THE DELIVERY. If the merchandise is refused you will be liable for brokerage charges and duty incurred upon its return.
  • Mail in original packaging whenever possible. If you are sending several items, please pack them so they do not damage each other.
  • Merchandise will not be refunded without first obtaining an “RMA” (as per above).
  • Please note that invoice amounts cannot be deducted for personal expenses incurred as a result of an item or product which is not correct, shipped late, or lost by the carrier.

Get In Touch!

989-414-1209

Email Support

Corporate Headquarters 
Fernandina Beach, FL

Testimonials

"AKON had the quality that was lacking with our previous industrial curtain supplier. We run a fortune 500 company that relies on zero downtime. The AKON industrial curtain system just lasts longer and is made of better materials. I informed purchasing that if its not from AKON, then we don't want it!" - Fred Dixon 

"The AKON wash bay curtains look great! No one was as helpful or as knowledgeable as your staff and that was a big deciding factor for us. When the wash bay curtains arrived the installation was flawless. We now have a wash bay curtain that we can be proud of and that will last for many years." - Jackie McGarb

"THE BEST!!! Hands Down!!. The curtains have stronger grommets and the vinyl is the best quality that we have seen. The service is also top notch and we have answers to our questions instantly. You can tell this is a well run company and they have taken care of all the projects that we have thrown at them." - Mike Richards

About Us

AKON Curtain and Divider is a global supplier of industrial curtains and warehouse separation dividers. Our staff has over a 100 years of combined knowledge to make your industrial curtain project a success. LEARN MORE ABOUT US

Satisfied Customers

Product Links

Industrial Curtains

General Use Curtains

Warehouse Curtains

Warehouse Divider Curtains
Insulated Warehouse Curtains
Warehouse Strip Curtains
Warehouse Replacement Strips

Wash | Paint Curtains

Paint and Spray Booth Curtains
Paint and Sanding Station
Industrial Wash Bay Curtains
USDA Wash Down Curtains
Portable USDA Wash Screens
Decontamination Curtains

Welding Curtains

Vinyl – Welding Curtains
Vinyl – Curtain Booths
Vinyl – Portable Welding Screens
Strip – Welding Curtains
Strip – Curtain Booths
Strip – Curtain Rolls
Canvas – Welding Curtains
Canvas – Portable Welding Screens
Canvas – Curtain Rolls
Canvas – Weld Blankets
Freestanding – Curtain Booths
Retractable – CS-500
Retractable – SB-5000
Retractable – SB-9000
Retractable – SB-10000
Retractable – SB-11000

Garage Divider Curtains

Standard Garage Curtains
Insulated Garage Curtains
Strip Door Garage Curtains
Wood Working Curtains

Product Links

PVC Strip Curtains

Strip Curtain Kits
Welding Strip Curtains
PVC Strip Bulk Rolls
Free Standing Strip Curtains
Accordion Strip Doors
Sliding Strip Curtains and Doors
Stand Off Strip Curtain
Exhaust Hood Strip Curtains
High Temperature Strip Curtains
Anti-Static Strip Curtains
USDA Strip Curtain Wall
Cooler and Freezer Strip Doors

Specialty Curtains

Heat Resistant Curtains
Clean Room Curtains
Woodworking Curtains
Photography Curtains
Blackout Curtains
ESD – Antistatic Curtains
Chemical Splash Curtain

Outdoor Curtains

Standard Outdoor Curtains
Windproof Outdoor Curtains
Insulated Outdoor Curtains

Insulated Curtains

Insulated Curtain Walls
Warehouse Insulated Curtains
Roll Up Dock Door Curtains
Outdoor Insulated Curtains

Free Standing Curtains

Standard Free Standing Curtains
Free Standing Strip Curtains

Industrial Curtain Track

Industrial Curtain Track

Resources

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Common Hardware Questions

Features

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Curtain Weight Estimator

Measuring

Hire an Installer or DIY
Hardware Dimensions
Taking Measurement For Curtains

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Hire an Installer or DIY
Cutting & Sealing a Curtain

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