Rapid Order Updates Need an update on your order? Use this brief form and an update will be emailed back in about 10-30 min. For emergency updates you can also call our main line 989-414-1209
Order Your Quote
If you have a quote and want to order it With Credit Card – Use online credit card form With a PO Number – Use po form or fax it to (888) 501-5865
Shipping Cost
Since we supply custom orders, unless otherwise specified by your sales person, all shipping charges are not included. The exact cost for shipping is not known until we receive the bill from our shipping carrier for shipping you your product. We will charge you for the shipping costs by adding it to your invoice or […]
Return Policy
Overview Custom ordered products cannot be returned for a refund as they are made to order. Please measure twice and order once. If the product is damaged or malfunctioning, please call Akon to discuss return or repair options. You must first call 989-494-1209 to receive an “RMA” (Return Merchandise Authorization) in order for us to […]
Distributor Pricing
If you are a distributor then we can offer you a distributor discount. Please inform the sales representative that sent you the quote for discounted pricing.
Lead Times
Deliveries are called out on the top right portion of your quote and or order confirmation. As a general rule, curtain track ships in approximately 3-4 work days and the curtains ship in approximately 7-12 work days. If you have a rush order, simply contact your sales representative and ask them for a special rush […]
Sales Tax
AKON is registered to collect sales tax in the following states. If you are tax exempt, please send AKON your tax exempt form and sales tax will not be charged or will be deducted from your order. Alabama, AL Arizona, AZ California, CA Colorado, CO Connecticut, CT Florida, FL Georgia, GA Idaho, ID Illinois, IL […]
Lost or Damaged Shipments
When Shipments Arrive Damaged or Lost Akon strives to ship materials quickly and efficiently and we choose the most reliable shipping carriers available. However, inevitably shipments will get lost or damaged by the shipping carriers. This puts both AKON and our customers in a tough situation. AKON will be burdened with substantial paperwork and product […]
International Shipments
Where AKON Can Ship Orders AKON Curtains will ship to any location within the United States and Canada. We don’t ship to Alaska, Hawaii, Puerto Rico, or Mexico. If you have a large volume order that is shipping to an area outside the United States and Canada please inquiry with your AKON representative as we […]
Warranty
EFFECTIVE DATE: Shipment Date Akon LLC warrants its Indoor Curtains to be free from defects in materials and workmanship to the following extent: In the event defects in workmanship or materials are reported to AKON LLC within 5 years of date of order, the Company will repair or replace if not repairable, at its option, […]